Lyla and Ro Ro: Empowering Your Choices!

1. Introduction

Welcome to Lyla and Ro Ro Ro Creations. By using our website and/or placing an order with us, you agree to comply with and be bound by the following terms and conditions.

2. Products and Availability

• All products are subject to availability.
• We reserve the right to discontinue or modify products without notice.
• We strive to display product colors and images as accurately as possible but cannot guarantee exact matches due to screen differences.

3. Ordering

• Orders placed through the website constitute an offer to purchase.
• We reserve the right to accept or decline any order at our discretion.
• Once your order is accepted, we will send you a confirmation email.

4. Pricing and Payment

• Prices are as listed on the website and are subject to change without notice.
• Payment must be made in full at the time of purchase.
• We accept all payment methods.
• All payments are processed securely.

5. Shipping and Delivery

• We ship domestically within [your country/region].
• Shipping times and fees are estimated at checkout.
• We are not responsible for delays caused by the courier.
• Risk passes to the customer upon shipment.

6. Returns, Exchanges, and Warranty

• Customers may return or exchange items within 14 days of receipt.
• Products must be unused, in original condition, and packaging intact.
• Personalized or custom orders are non-refundable unless faulty.
• We provide a warranty of 14 days from the date of receiving the item for any faults or defects.
• To initiate a return or report a warranty issue, please contact us at lylarorocreations@gmail.com.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Intellectual Property

• All content on the website, including images, text, and designs, is owned by Lyla and Ro Ro Ro Creations and protected by copyright.
• You may not reproduce or use any content without our permission.

8. Limitation of Liability

• To the fullest extent permitted by law, Lyla and Ro Ro Ro Creations is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Privacy

• Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect and use your data.

10. Changes to Terms

• We reserve the right to update or change these Terms and Conditions at any time.
• Changes will be posted on this page and take effect immediately.

11. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts in Kent.

12. Contact Us

For any questions or concerns, please contact us at:
Email: lylarorocreations@gmail.com

Privacy Policy — Lyla and Ro Ro Ro Creations

Information We Collect

• Personal details like your name, email address, shipping address, and payment information when you place an order.
• Usage data such as your browsing behaviour on our website (via cookies or analytics tools).

3. How We Use Your Information

• To process and fulfil your orders.
• To communicate with you regarding your order status, updates, or customer support.
• To improve our services and website experience.
• To comply with legal obligations.

4. Sharing Your Information

• We do not sell or rent your personal data to third parties.
• We may share information with trusted service providers (like payment processors and couriers) solely to fulfil your order.

5. Data Security

• We use industry-standard security measures to protect your data.
• Payment information is processed securely via trusted payment gateways and is never stored on our servers.

6. Your Rights

• You have the right to access, update, or delete your personal information.
• You may unsubscribe from marketing communications at any time.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

Returns & Exchanges

Thank you for shopping with Lyla and Ro Ro Ro Creations.

As all of our blocks and plaques are personalised and custom made, we only accept returns on faulty or damaged items.

Faulty Item Returns

• If your item arrives faulty or damaged, please contact us within 30 days of receiving your order.
• Email us at lylarorocreations@gmail.com with your order number, details of the fault, and photos where possible.
• We will provide return instructions and the return address.
• Once the item has been received and inspected, we will offer a replacement or refund where appropriate.

Please Note

• Due to the personalised nature of our products, we cannot accept returns or exchanges for change of mind, spelling errors approved at checkout, or incorrect information provided by the customer.
• Items must be returned in their original condition where possible.
• Return postage costs will be covered if the item is confirmed as faulty.

If you have any questions, please contact us at lylarorocreations@gmail.com